We are looking for a Technical Support Engineer to join our Email Security Team – Avanan.
Do you have a passion for customer service and solving complex technological challenges with a proactive approach to a constant improvement? Then our join our growing Engineering Support team to enable us to continue delivering our excellent Customer Experience.
Key Responsibilities
- Track and triage customer support tickets
- Interact with customers for analysis and resolution
- Troubleshoot problems and identify solutions
- Collaborate with our software engineers to help resolve problems
- Maintain customer satisfaction while advocating quality in every aspect
- Help drive the future of the product by collaborating with our engineering and product teams
- Play a crucial role in incident management response
Qualifications
- Experience in Python, Bash and Powershell
- Experience with querying using SQL
- Experience in supporting SaaS-based products
- Experience in working with a ticket/case management system (eg: Jira, Zendesk)
- Strong technical problem solving and analytical skills with the willingness to own the investigation through to the end
- Proficient at managing your own time and priorities and has a “let’s get it done” attitude
- Passionate about technology and IT security with a strong desire to work in a dynamic, ever-evolving, fast paced technical environment
- Must speak fluent English
It would be great if you also have:
- Experience of working with email security/mail flow
- Experience of working with Office365, G-Suite, Microsoft Exchange, Active Directory and or ADFS.
- Knowledge of HTTP/S. SMTP, DNS, LDAP or similar protocols
- Bachelor’s Degree in Computer Science or a related field a plus
- Team player spirit!
- Believe in learning new things every day.
- This position is posted in multiple countries. Your ability to work without sponsorship in the country for which you apply is required.
